Salesforce implementations for HHS integrated eligibility function

3 years 2 months ago #1 by Rick
Salesforce implementations for HHS integrated eligibility function was created by Rick
We are looking for the landscape of Salesforce implementations for HHS integrated eligibility function in other states, including eligibility determination, case management, and internal and client-facing :
  • What states have implemented a Salesforce solution as part of their Integrated Eligibility (IE) System Solution?  When?  Were they able to get it certified?
  • What portions of IE do other states use Salesforce for?   (, Case Management, Eligibility Determination; also Client-facing, Worker-facing)  
  • How does this fit in to states’ modularity definition?  How does this align (or not) to the implementation or contracting approach?
  • What is the split of DDI and M&O costs, by dollar and percentage?   For how many years?
  • Who performed:
    • Implementation tasks?
    • Maintenance & Operations (with enhancements, break/fix)
    • Business services on the system?
  • Did this leverage a platform or other shared services beyond Salesforce?
  • What was the implementation go-live approach?  (, staggered or phased)  What programs went first, and why? ()

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