We are looking for the landscape of Salesforce implementations for HHS integrated eligibility function in other states, including eligibility determination, case management, and internal and client-facing :
- What states have implemented a Salesforce solution as part of their Integrated Eligibility (IE) System Solution? When? Were they able to get it certified?
- What portions of IE do other states use Salesforce for? (, Case Management, Eligibility Determination; also Client-facing, Worker-facing)
- How does this fit in to states’ modularity definition? How does this align (or not) to the implementation or contracting approach?
- What is the split of DDI and M&O costs, by dollar and percentage? For how many years?
- Who performed:
- Implementation tasks?
- Maintenance & Operations (with enhancements, break/fix)
- Business services on the system?
- Did this leverage a platform or other shared services beyond Salesforce?
- What was the implementation go-live approach? (, staggered or phased) What programs went first, and why? ()
